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FREE UK SHIPPING ON ORDERS OVER £200. NEXT DAY DELIVERY ON MANY ITEMS IF ORDERED BEFORE 3PM

IF YOU REQUIRE ANY PRODUCT ADVICE PLEASE CALL, EMAIL OR WHATSAPP US AND WE WILL BE HAPPY TO ASSIST

Delivery & Returns

Delivery

Standard (UK) delivery

Standard UK Delivery costs £6.95, with free shipping when you spend over £200

Shipping for gloves can be reduced to £3.95 on a Royal Mail service.

Our aim is that all products on our website will be delivered to you within 3-5 working days. We will contact you if this timescale is going to be longer.

Standard delivery to Republic of Ireland

Standard Delivery to Ireland costs £13.99

Delivery timescale will be dependant on courier service, dispatched from UK within 3-5 working days. Custom Propel® will provide tracking details

International Delivery

Standard Delivery to the rest of the world costs £37.95

Delivery timescale will be dependant on courier service, dispatched from UK within 3-5 working days. Custom Propel® will provide tracking details

Returns

How can I return my order?

You can return an article up to 30 days after receiving it.

The items you wish to return must only be fitted, not worn or washed. Of course, we are happy for you to try the items on, to see whether they fit and meet your expectations.

When returning products, make sure to keep their original labels on and send them back in their original packaging. Fill in the Returns Form that came with your order, or email us at hello@custompropel.com to request a PDF version, and put it in the packaging with the items you wish to return.

On the supplied returns form please mark which item(s) you are returning. Make sure to always enclose the returns form within your parcel.

We will process your return for a replacement or refund as soon as we have received it, please allow up to a maximum of 4 weeks for a refund to be processed. As soon as we have registered your return, we will send you a confiormation email. For refunds, we will credit your original payment method including the shipping costs. You will need to cover the cost of the return to us. 

 

What are the return options?

You can return your online order to:


Custom Propel® Ltd
2, Cissbury Avenue
Worthing
West Sussex
BN14 0DN
UK

Please ensure that a returns form is completed for all returns and included within the parcel

When will I receive my money back?

Return payments will be handled asap, but not later than 4 weeks after we received the products back. Please be aware that credit card companies can take up to an additional 7 days before the return payment shows on your account.

Can I return an order if I no longer have the original packaging?

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged during transport. Please make sure to fill in the attached return form and put the form in your return packaging.

Can I exchange an item for another size?

Absolutely! We know that out products are unique and the fit can sometimes be tricky, especially when ordering online. 

Please just complete the Returns Form that was enclosed with your original orders and tell us the size you require, and send the item(s) back to us in the original packaging with the tags. 

I received a damaged or defective item?

Please send an email to hello@custompropel.com and let us know what is wrong. We will look at the issue and workout a suitable solution as soon as possible.