Terms & Conditions

Detailed below are the Terms and Conditions which apply to all transactions on the Custom Propel® website. When you place an order for any of our wheelchair clothing, wheelchair shoes, gloves or bags, it confirms that you accept all of the Terms and Conditions which are listed below.

Pricing & Discounts

All product prices are shown in UK Pound Sterling and are exclusive of delivery. 

Product pricing is subject to change at any time, but not once your order has been placed. 

Discount codes are not applicable to items already on offer / on sale unless explicitly agreed prior to placing an order. 

Availability

All products are subject to availability and may be withdrawn at any time. If we are not able to complete your order due to out of stock product(s) you will be given contacted in the 1st instance if an alternative is available. Otherwise, a full refund on the unavailable product(s) will be given. If we are able to complete part of your order, postage costs will not be refunded. 

Images:

All images on the Custom Propel® website are either taken by ourselves or our commercial-partners or supplied to us by our customers and ambassadors.

Please ask us permission before using any of our pictures. Please be aware that occasionally colours and designs of products may vary.

Product Details

All products on the Custom Propel® website are brand new and unopened unless stated otherwise on the individual product descriptions.

We try to give you as much information as possible about every product that we sell; however, if you would like to know more about certain products etc. please email us at hello@custompropel.com and we will help you out.

Dispatching Orders & Delivery

All orders will be dispatched via DPD, UPS or Royal Mail.

We cannot be held responsible for any lost or damaged orders; however, we will try and help you out as much as possible and will always provide you with tracking information when it is available.

Please ensure that all details of your order and postal address are correct before submitting your order as Custom Propel® cannot be held responsible for incorrect addresses entered as a delivery address.

We reserve the right to decline any order.

Returns

All products being returned to Custom Propel® must be returned to us within 30 days of your original order and in the original un-damaged packaging (where possible). All returns will be refunded excluding our delivery charges within 28 days of Custom Propel® receiving items back. 

Notification by the purchaser on non-delivery of goods or invoice queries must be made in writing within 5 days of receipt of invoice. Notification by the purchaser of damage to goods or defects in quality must be made in writing within 5 days of receipt of goods. Always sign for goods on receipt as 'not checked!' or 'box damaged!' No liability is accepted for goods supplied by Custom Propel®. 

Custom Propel®'s liability is restricted to the replacement or correction of the defective goods or refund monies paid. In no case will Custom Propel® be liable for any claims for labour, damage or other expenditure either direct or consequential, arising out of any goods supplied by them and alleged to be defective. Custom Propel® cannot accept for whatever reason, cancellation of contracts covering the supply of goods manufactured or purchased to the purchaser's specification or at the purchaser's request. Such goods must be taken by the purchaser and paid for in full. The processors will also be liable to compensate Custom Propel for any partly finished product, stock of materials and tools held for Custom Propel® or supply of such goods.

We believe it’s important to keep your personal information confidential which is why we have created a Privacy Policy.

Email Addresses

We respect the privacy of your email accounts.

Your details will not be passed to any organisation outside of Custom Propel® Ltd unless stated otherwise.

Your Information

If you would like access to all information we hold about you, you can obtain it by writing to Custom Propel® Ltd, Bank House, Southwick Square, Brighton, BN42 4FN